Privacy Policy
Last updated Jul 12, 2026
This Privacy Policy explains how Deshopa collects, uses, and protects personal data when you use our marketplace, in line with applicable privacy laws including the Nigeria Data Protection Act (NDPA/NDPR) where relevant.
1. Data we collect
- Account data: name, email, phone, password hashes, and profile details.
- Order and delivery data: addresses, order history, and fulfillment preferences.
- Vendor KYC: business details and identity documents submitted during onboarding.
- Payment metadata: gateway references and status (card details are handled by payment providers).
- Usage data: device/browser information, logs, and in-app activity needed to operate and secure the service.
2. How we use data
- Provide marketplace features, checkout, chat, and support.
- Verify vendors, prevent fraud, and enforce policies.
- Send transactional notifications (orders, security, and account alerts).
- Improve search, recommendations, and platform reliability.
- Comply with legal obligations and respond to lawful requests.
3. Sharing
We share data with vendors as needed to fulfill your orders, with payment processors, SMS/email providers, hosting and analytics vendors under contract, and with authorities when legally required. We do not sell your personal data.
4. Retention and security
We retain data only as long as needed for the purposes above or as required by law. We use administrative and technical safeguards appropriate to the risk, including access controls and encrypted transport (HTTPS).
5. Your rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and you may object to certain processing. Contact us to exercise these rights. You may also lodge a complaint with the relevant data protection authority.
6. Cookies
We use essential cookies for authentication, sessions, and security, and optional cookies for preferences such as display currency. You can control non-essential cookies through your browser settings.
7. Contact
Privacy requests: support@www.deshopa.store
