Refund & Returns Policy

This policy explains how refunds and returns work on Deshopa. Because vendors fulfill most orders, resolution often involves the vendor, with Deshopa support available for escalation.

1. Eligibility

You may request a return or refund when an item is defective, significantly not as described, damaged in transit, or not delivered. Perishable, custom, or hygiene-sealed items may be non-returnable unless faulty.

2. How to request

1. Message the vendor from your order or chat thread with photos and order details.
2. If unresolved, open a support conversation or ask staff to open a marketplace dispute.
3. Keep packaging and unused items available until the request is decided.

3. Review timeline

Vendors should respond promptly. Escalated disputes are reviewed by Deshopa support. Approved refunds are processed back through the original payment method where possible, or as store credit / wallet adjustment when that is the only practical option.

4. Cash / pay-on-delivery

For cash orders, refunds may be arranged directly with the vendor or via a supported payout method after confirmation.

5. Vendor wallet impact

When a refund is approved for an order that generated a vendor wallet sale, :app may reverse or claw back the related pending or available wallet balance.

6. Contact

Refund help: support@www.deshopa.store